Privacy Policy

HerAlpha is an AI relationship guidance platform that helps users gain clarity in dating, relationships, emotional uncertainty, and personal decision-making.

For privacy questions, contact: heralpha1@proton.me

Account information

We may collect your name, email address, login provider information, and account identifiers when you create or use an account.

Conversation content

When you use HerAlpha chat, we process the messages you submit and the AI responses generated for you. This may include personal relationship situations that you choose to share.

Subscription and billing information

If you subscribe to HerAlpha Premium, payment and billing are handled by Stripe. HerAlpha may store subscription status, customer ID, subscription ID, plan status, cancellation status, and billing period information. We do not store full card numbers.

Usage information

We may collect information such as conversation counts, message limits, feature usage, timestamps, technical logs, and diagnostic information to operate, secure, and improve the service.

Device and technical information

We may collect limited technical information such as IP address, browser type, device type, pages visited, and security logs.

We use information to:

• Provide and operate HerAlpha
• Authenticate users and manage accounts
• Generate AI responses and conversation history
• Manage Free and Premium plan limits
• Process subscriptions and billing
• Improve safety, reliability, and product quality
• Detect abuse, fraud, or security issues
• Respond to support, privacy, or account requests
• Comply with legal obligations

HerAlpha uses AI systems and retrieval-based guidance to generate responses. Your messages may be processed to provide relevant relationship guidance, maintain conversation context, and improve your experience within your account.

We do not sell your private conversations. Access to user data is limited to what is necessary to operate, secure, debug, and support the service.

Where applicable, we process personal information based on:

• Performance of a contract: to provide your account, chat access, subscription, and service features
• Consent: where you choose to provide information or agree to optional features
• Legitimate interests: to secure, maintain, improve, and prevent abuse of the service
• Legal obligations: where we must keep certain billing, tax, fraud-prevention, or compliance records

We do not sell your personal information.

We may share information with trusted service providers who help us operate HerAlpha, including:

• Supabase or database/authentication providers for account, authentication, and storage
• Stripe for payment processing, subscription management, fraud prevention, and billing records
• AI model providers or infrastructure providers used to generate responses
• Hosting, analytics, logging, and security providers

These providers process information only as needed to provide their services to HerAlpha.

Payments are processed by Stripe. When you subscribe to HerAlpha Premium, Stripe may collect and process payment details, billing information, fraud-prevention information, and transaction records according to Stripe's own privacy and legal terms.

HerAlpha does not store your full payment card number.

We keep personal information only for as long as reasonably necessary to provide HerAlpha, maintain your account, comply with legal obligations, resolve disputes, prevent abuse, and enforce our terms.

Conversation history may be kept in your account unless you delete your account or we delete data according to our retention practices.

Billing records may be retained where required for legal, tax, accounting, fraud-prevention, or compliance reasons.

You may delete your HerAlpha account from your Profile page.

When you delete your account, we aim to remove or anonymize app data associated with your account, including conversations and profile-related data, subject to legal, security, billing, fraud-prevention, or backup retention requirements.

Deleting your account may cancel your active subscription, but it does not automatically create a refund. Stripe or other payment providers may retain billing records as legally required.

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a copy of your information
• Withdraw consent where processing is based on consent
• File a complaint with a data protection authority

To make a privacy request, contact: heralpha1@proton.me

HerAlpha may use service providers located in different countries. Where required, we rely on appropriate safeguards for international data transfers.

We use reasonable technical and organizational measures to protect personal information. However, no online service can guarantee complete security.

Users should avoid sharing information they do not want processed by an AI service.

HerAlpha is not intended for children. Users must be old enough to use online services and enter into subscriptions under applicable law. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and may provide additional notice where appropriate.

For privacy questions, account data requests, or concerns about this Privacy Policy, contact:

heralpha1@proton.me